Web Chat (Web Live Support)

Customer satisfaction is the most important factor that companies in the online trade sector or providing services over the internet should pay attention to in order to survive. There are many methods to increase customer satisfaction, one of them is Live Support technology, which is an interlocutor who will provide customer support to us in our online shopping or any transaction, and provide service for the rapid solution of the problems we experience.

What is Live Support;

It is a technology designed to enable an e-commerce or any website to communicate instantly with its visitors. This technology is offered to you as a package in the V5 series, the new version of Inteliex, and is offered to you as a feature that you can activate if you wish.

How is the Live Support Working System;

Live support includes a pop-up chat window feature within your organization’s website and asks your website visitors if they need help. Live support software can be designed with features specific to your organization. A live support system offers services such as instant visitor tracking, ticketing, written, video or audio calls and screen image sharing with various applications, as well as an infrastructure that includes many features such as archiving, reporting, communication between representatives in each request made.

These features can be designed according to your project plan with Inteliex infrastructure.Connecting to a call center or getting information by sending an e-mail is both tiring and takes a long time to return. Thanks to live support, your customers can get instant service and will be able to respond to their requests faster than you. Thanks to Inteliex, your customer satisfaction will visibly increase and your company’s goals on digital platforms will increase positively.

Thanks to the infrastructure offered by Inteliex, your customer representatives have the opportunity to support different communication channels at the same time, this feature can save money in corporate resource management.