Contact Center

Customers always prefer easy accessibility in case of problems with their products. Waiting too long or being kept waiting during phone calls are factors that affect the prestige and reliability of the company. Contact Center (Contact Center) has rapidly become a need for businesses in providing fast, different and effective responses that they can reach more easily through digital channels. With Inteliex infrastructure, you can provide this and increase your company’s customer satisfaction level to higher levels.

What is Contact Center?

The term Contact Center should not be confused with another term, Call Center. There is a clear distinction between them;

• A Call Center only handles voice calls,
• A Contact Center is multi-channel and provides support beyond just telephone customer service.

So what is a Contact Center;

A Contact Center is a department or facility that manages a company’s Inbound and Outbound customer communications. It encompasses phone calls as well as interactions via text, email, live chat and social media.

When you realize that customers now want to be served through multiple channels, you can think of contact centers as the next step in the evolution of the contact center. This digital transformation is fundamental to building customer relationships in the digital media age.